The Board investigates matters related to individual LPCs and/or LMFTs. The Board is not permitted to investigate clinics, health centers, etc. The Board also has no jurisdiction over business disputes, general billing disputes, insurance coverage, personality conflicts, or employee/employer disputes.
During the investigation, information regarding a licensee’s professional conduct is confidential. Meetings where complaints and investigations are discussed are also confidential and not open to the public, the complainant, or the licensee.
The Board makes every effort to address all incidents promptly and strives to prevent reoccurrences through education, rehabilitation, discipline, or revocation when applicable.
The Board can suspend, revoke, or reprimand a licensee upon a finding of probable cause. However, the Board cannot seek or recover monetary compensation for the complainant. The complainant may seek restitution through the legal or insurance system if applicable.